Voice agent

A voice agent is an AI agent that takes spoken audio as input and responds with spoken audio.

What it tells you about a developer

Voice agent work means the developer has handled latency and audio alongside the model. That is a specialized combination, and it is a strong match for phone support and booking products.

A voice agent adds two extra steps around an agent's normal work: turning spoken audio into text before it reaches the model, and turning the model's text response back into speech. Developers building voice agents pay close attention to latency, meaning how long a caller waits for a reply, since a pause that reads as fine in a text chat feels broken on a phone call. Voice agents are used for phone support, booking calls, and other tasks that happen over voice today.

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